Maintenance customers who use Hexagon Asset Lifecycle Intelligence (ALI) software products receive technical support via Smart Community. Smart Community is Hexagon ALI’s Customer Response Management System (CRMS) and is available worldwide to all customers who purchase maintenance in conjunction with software either direct from Hexagon ALI or from one of its distributor partners.
Smart Community provides the following benefits to users:
Ideas Walkthrough Guide
View the Smart Community user guide to understand how to submit a support case, when you need to ask a question, or if you experience a problem with the software.
View the walkthrough guide to understand how to submit ideas (software enhancement requests) to Hexagon software development.
New users
If you do not have a login yet, please request access here. Once Smart Community is enabled, you will have access to the knowledge base, software downloads etc. You can also use the same login to access free eLearning content on Hexagon University.
Existing users
Already have an account. Log your support cases using Smart Community. If you need help with your username and/or password, you can use the ‘Forgot your username’ and/or ‘Forgot your password’ links to receive a reminder of what those are.
Quickly adopt and gain value from Hexagon software with our professional services, covering software implementation, configuration, and customisation.
Help your users become productive sooner and get the most from the software, by enrolling in instructor-led training. Choose from either standard product training or, request a tailored course according to the knowledge and experience of your users.
Intergraph Smart Licensing (ISL) works in conjuction with the Smart Licensing Portal. Customer IT or license administrators can use this self-service cloud-based licensing system to manage deployment of the Hexagon product licenses inside their organization.
For any other queries and requests related to any of the following, please contact us.